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Return Policy

Our website sells digital products specifically, sound packs for specific models of keyboard workstations & synthesizers and Mainstage. Please note that all digital products are non-refundable upon purchase and delivery.

Once a digital product has been purchased and delivered to the customer, it cannot be returned or refunded. This includes cases where the customer has accidentally purchased the wrong product or has changed their mind about the purchase.

It is the responsibility of the customer to carefully review their purchase before completing the transaction. If you have any questions or concerns about a digital product before making a purchase, please contact narf@narfsounds.com or use the website's chat feature for assistance.

 

We recommend that customers watch our demos and read product descriptions carefully before making a purchase to ensure that they meet their needs and expectations.

We reserve the right to make exceptions to this policy on a case-by-case basis at our sole discretion.

By making a purchase on our website, you acknowledge and agree to the terms of this refund policy.

Digital Item Policy

Our website sells digital products specifically, sound packs for specific models of keyboard workstations & synthesizers and Mainstage. Please note that all digital products are non-refundable upon purchase and delivery.

Once a digital product has been purchased and delivered to the customer, it cannot be returned or refunded. This includes cases where the customer has accidentally purchased the wrong product or has changed their mind about the purchase.

It is the responsibility of the customer to carefully review their purchase before completing the transaction. If you have any questions or concerns about a digital product before making a purchase, please contact narf@narfsounds.com or use the website's chat feature for assistance.

We recommend that customers watch our demos and read product descriptions carefully before making a purchase to ensure that they meet their needs and expectations.

We reserve the right to make exceptions to this policy on a case-by-case basis at our sole discretion.

Support Policy for Digital Sound Packs

1. Support Eligibility

Support for digital sound packs purchased from Narfsounds is available exclusively to the original customer who made the purchase. We will only provide support to the individual or entity that initially acquired the product through our website.

2. Non-Transferable Support

Support for our sound packs does not extend to future owners of the keyboards or devices on which these sound packs are installed. If you transfer or sell your keyboard or device, the new owner will not be eligible for support from Narfsounds.

3. Support Services

a. Re-Sending Links: We will not entertain requests to re-send links to the sound pack files after the initial purchase. It is the responsibility of the original customer to securely store and back up their digital sound pack files.

b. Updates and Technical Support: We will provide updates and technical support only to the original customers who purchased the sound packs. Any updates or technical assistance provided by Narfsounds is not available to subsequent owners of the sound packs.

4. Product Authenticity

To ensure that you receive support, it is essential to ensure the authenticity of your purchase. Please retain proof of purchase, such as order confirmation or receipts, as it may be required to access support services.

5. Contacting Support

If you are the original customer and require support or assistance with your digital sound packs, please contact narf@narfsounds.com.

6. Changes to Support Policy

Narfsounds reserves the right to modify this support policy at any time without prior notice. Any updates or changes to this policy will be reflected on our website.

By making a purchase from Narfsounds, you acknowledge and agree to the terms of this refund policy and support policy.

Privacy Policy

Privacy Policy for narfsounds.com

Effective date: January 1, 2018

 

At narfsounds.com (“we”, “us”, or “our”), we respect the privacy of our users (“user”, “you”, or “your”). This Privacy Policy explains how we collect, use, and share information about you when you use our website and the choices you have associated with that information.

By using our website, you agree to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with our policies and practices, do not use our website.

We may change our Privacy Policy from time to time. We encourage you to review the Privacy Policy whenever you access our website to stay informed about our information practices and the choices available to you.

Information We Collect

 

We collect information about you in the following ways:

When you provide it to us directly: We collect information about you when you input it into our website, register for an account, sign up for newsletters, participate in surveys or promotions, or otherwise communicate with us. This information may include your name, email address, postal address, phone number, and any other information you choose to provide.

Through your use of our website: We collect information about your use of our website, such as the pages you visit, the links you click, and the searches you conduct. We also collect information about the device you use to access our website, including the device’s IP address, browser type and version, and operating system.

 

Use of Your Information

We use the information we collect about you to:

Provide and improve our website: We use your information to deliver and personalize the website and its content to you.

Communicate with you: We may use your information to send you updates, newsletters, marketing materials, and other communications.

Analyze and improve our business: We may use your information to understand how you use our website and to analyze and improve our business.

 

Sharing of Your Information

We will never sell your information to third parties. We may share your information with third parties in the following circumstances:

With service providers: We may share your information with third-party service providers who perform services on our behalf, such as hosting, data analysis, payment processing, and email delivery.

For legal reasons: We may share your information if we believe it is necessary to comply with a legal obligation, such as a court order or subpoena. We may also share your information to protect the rights, property, or safety of us, our users, or others.

 

Data Retention and Security

We take reasonable steps to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no internet or email transmission is ever fully secure or error-free. Therefore, we cannot guarantee the security of your information.

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

 

Your Choices

You have the following choices regarding your information:

Opt-out of communications: You may opt-out of receiving marketing communications from us by following the unsubscribe instructions provided in such communications or by contacting us using the contact information provided

Terms & Conditions

1. Acceptance of Terms

By accessing or using Narfsounds' website (www.narfsounds.com) and purchasing our products, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

2. Description of Services

Narfsounds provides sound packs and related products for synthesizers and keyboard workstations. These products are available for purchase through our website.

3. Privacy Policy

Narfsounds is committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and safeguard your personal information. By using our services, you agree to our Privacy Policy.

4. Payment and Pricing

Payment for Narfsounds' products is processed through secure payment gateways.
Prices are subject to change without notice, but any changes will not affect orders that have already been placed and paid for. Prices published in the website are in US Dollars.

5. Delivery of Products

Our products are delivered digitally through download links provided after purchase.
We are not responsible for technical issues related to the download process. Please contact our support team for assistance.

6. Intellectual Property

All content on Narfsounds' website, including sound packs, text, graphics, and logos, is protected by copyright and other intellectual property laws.
Purchasing our products grants you a personal, non-transferable license to use the sound packs for your own musical purposes. You may not redistribute, sell, or share our products without our explicit consent.

7. Refund Policy

Narfsounds does not offer refunds for digital products. All sales of our digital sound packs and related products are final.


8. Warranty Disclaimer

Narfsounds makes no warranties, express or implied, about the accuracy, reliability, or suitability of our products for any specific purpose.
We do not guarantee that our products will meet your requirements or be error-free.

9. Limitation of Liability

Narfsounds shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our products.

10. Indemnification

You agree to indemnify and hold Narfsounds and its affiliates harmless from any claims, losses, or damages arising out of your use of our products or violation of these Terms and Conditions.

11. Changes to Terms and Conditions

Narfsounds reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically.

12. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at narf@narfsounds.com.

13. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of Victoria, Australia, and any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

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